Privacy policy

Privacy Policy

Last updated: 21 August 2026

Clear Therapy ("we", "us", or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit cleartherapy.shop, make a purchase, contact us, or otherwise interact with our online store.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect information including:

  • Your name;

  • Email address;

  • Phone number, where provided;

  • Billing and shipping address;

  • Order and purchase information;

  • Payment-related information;

  • Communications you send to us;

  • Information about returns, refunds, and customer service enquiries;

  • Device, browser, IP address, and website usage information; and

  • Other information you choose to provide to us.

Payment information may be collected and processed by our payment service providers rather than being stored directly by Clear Therapy.

2. How We Collect Information

We may collect personal information when you:

  • Visit or browse our website;

  • Create an account or provide your contact information;

  • Place or attempt to place an order;

  • Make a payment;

  • Contact us;

  • Request a return or refund;

  • Subscribe to marketing communications, where offered; or

  • Otherwise interact with our store.

We may also receive information from service providers that help us operate our business.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders;

  • Arrange shipping and delivery;

  • Process payments;

  • Provide order confirmations and tracking information;

  • Communicate with you about your order;

  • Handle returns, refunds, disputes, and customer support;

  • Operate, maintain, and improve our website;

  • Detect or prevent fraudulent, malicious, or unauthorised activity;

  • Comply with applicable legal and regulatory obligations; and

  • Send marketing communications where you have consented to receive them or where otherwise permitted by law.

4. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our store and provide our services.

These may include:

  • Ecommerce and website service providers, including Shopify;

  • Payment processors;

  • Order fulfilment and product suppliers;

  • Shipping, logistics, and delivery providers;

  • Analytics and technology providers;

  • Customer service providers; and

  • Professional advisers or government authorities where required or permitted by law.

We only disclose information as reasonably necessary for these purposes or as otherwise permitted or required by law.

Some of these service providers may process or store information outside Australia.

5. Shopify

Our store is hosted using Shopify, which provides the ecommerce platform that allows us to offer our products and services online.

Shopify may collect and process personal information when you interact with our store in accordance with its own privacy practices and applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our store, improve functionality, provide analytics, and support advertising or marketing where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of parts of our website.

Where required, we provide options for managing applicable privacy and cookie preferences.

7. Marketing Communications

Where you have subscribed to marketing communications, or where otherwise permitted by law, we may use your contact information to send information about Clear Therapy, our products, promotions, or other updates.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, resolving disputes, and complying with legal obligations.

When information is no longer reasonably required, we may delete or de-identify it where appropriate.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including requesting access to or correction of personal information we hold about you.

You may contact us using the email address below if you have a privacy-related request or concern.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information to them.

13. Overseas Disclosure

Some service providers involved in operating our online store, processing transactions, fulfilling orders, providing technology services, or arranging delivery may operate or process information outside Australia.

Where personal information is disclosed overseas, we will handle such disclosures in accordance with applicable privacy obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal obligations.

The latest version will be published on our website with an updated "Last updated" date.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how Clear Therapy handles personal information, please contact us at:

support@cleartherapy.shop

Clear Therapy
Australia