Return & Refund Policy

Last updated: 21 August 2026

At Clear Therapy, we want you to be satisfied with your purchase. This policy explains how returns, refunds, damaged or faulty products, and order cancellations are handled.

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

1. Change-of-Mind Returns

We accept eligible change-of-mind return requests made within 30 days of delivery.

To be eligible for a change-of-mind return, your item must:

• Be unused and in its original condition;

• Be returned with its original packaging, where reasonably applicable; and

• Include any accessories, components, or other items originally supplied with the product.

To request a return, please contact us at support@cleartherapy.shop with your order number and reason for the return.

Please do not send a product back before contacting us and receiving return instructions.

For approved change-of-mind returns, customers are generally responsible for return shipping costs. Original shipping charges are generally non-refundable for change-of-mind returns.

2. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, incorrect, or significantly different from its description, please contact us at support@cleartherapy.shop as soon as reasonably possible.

Please include:

• Your order number;

• A description of the issue; and

• Photographs or video showing the issue, where reasonably possible.

We may request additional information where reasonably necessary to assess the issue.

Where required under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other applicable remedy.

3. Refunds

Once an eligible return has been received and assessed, or a refund has otherwise been approved, we will notify you.

Approved refunds will be issued to the original payment method used to place the order.

After a refund has been issued by Clear Therapy, the time taken for the funds to appear in your account will depend on your bank or payment provider.

4. Order Cancellations

If you wish to cancel an order, please contact support@cleartherapy.shop as soon as possible.

We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.

If an order has already been dispatched, it may need to be handled as a return after delivery.

5. Non-Returnable Change-of-Mind Items

We may not accept change-of-mind returns for:

• Products that have been used, altered, or damaged after delivery;

• Products that are not returned in substantially their original condition;

• Personalised or custom-made products;

• Gift cards; or

• Products that cannot reasonably be returned for health or hygiene reasons after being opened, where applicable.

These exclusions apply only to change-of-mind returns and do not limit your rights under the Australian Consumer Law in relation to faulty or non-compliant goods.

6. Lost or Missing Orders

If your tracking information indicates an issue with delivery, or you believe your order has been lost in transit, please contact support@cleartherapy.shop.

We will investigate the issue with the relevant fulfilment or delivery provider and work with you to determine an appropriate resolution.

7. Returns Process

Before returning any product, please contact us so that we can provide the appropriate return instructions.

Do not send returns to an address shown on shipping packaging unless we have specifically instructed you to do so. The appropriate return location may vary depending on the product and circumstances.

8. Contact Us

For returns, refunds, cancellations, or problems with an order, please contact:

Clear Therapy
support@cleartherapy.shop