Terms of service
Terms of Service
Last updated: 21 August 2026
These Terms of Service govern your use of the Clear Therapy website and any purchases made through our online store. By accessing our website or placing an order, you agree to these Terms of Service.
1. General Conditions
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must provide accurate, current, and complete information when placing an order.
We reserve the right to refuse or cancel an order where reasonably necessary, subject to applicable Australian law.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, the appearance of products, including colours, may vary slightly due to photography, lighting, screen settings, manufacturing variations, or other factors.
We reserve the right to modify or discontinue products and update product information where reasonably necessary.
3. Prices and Payment
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Any applicable shipping costs or other charges will be displayed before you complete your purchase.
You agree to provide accurate and authorised payment information. Orders will not be processed until the required payment has been successfully completed.
4. Orders
Submitting an order does not guarantee that we will be able to fulfil it.
We reserve the right to cancel or refuse an order where reasonably necessary, including where:
-
A product is unavailable;
-
There is an obvious error in pricing or product information;
-
Payment cannot be successfully processed;
-
We reasonably suspect fraudulent or unauthorised activity; or
-
We cannot reasonably arrange delivery to the address provided.
If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.
5. Shipping and Delivery
Clear Therapy currently ships within Australia only.
Delivery timeframes provided on our website are estimates and are not guaranteed delivery dates. Delivery may be affected by carrier delays, public holidays, weather, remote locations, customs processing, supply disruptions, or other circumstances outside our reasonable control.
Orders containing multiple products may occasionally be delivered in separate parcels or at different times.
Please refer to our Shipping Policy for further information.
6. Returns and Refunds
Returns, refunds, faulty products, damaged products, and order cancellations are handled in accordance with our Refund & Return Policy and applicable Australian law.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
7. Customer Responsibilities
When using our website or placing an order, you are responsible for:
-
Providing accurate contact, payment, and delivery information;
-
Reviewing your order before completing your purchase;
-
Ensuring that products are used appropriately and in accordance with any supplied instructions; and
-
Contacting us promptly if you become aware of an error relating to your order.
You must not use our website for fraudulent, unlawful, abusive, or unauthorised purposes.
8. Intellectual Property
Unless otherwise stated, the content of our website, including the Clear Therapy name and branding, text, graphics, photographs, designs, and other original material, is owned by or licensed to Clear Therapy.
You may not reproduce, distribute, modify, republish, or commercially exploit our content without our permission except where permitted by law.
9. Third-Party Services
We may use third-party service providers to assist with payment processing, order fulfilment, shipping, website functionality, and other aspects of operating our store.
Our website may also contain links to third-party websites or services. We are not responsible for the independent content, availability, policies, or practices of third-party websites or services except to the extent required by law.
10. Prohibited Uses
You must not knowingly:
-
Use our website for unlawful or fraudulent purposes;
-
Attempt to gain unauthorised access to our website, accounts, systems, or networks;
-
Introduce viruses, malicious code, or other harmful material;
-
Interfere with the security or operation of our website;
-
Misrepresent your identity or payment information; or
-
Infringe our intellectual property rights or the rights of another person.
11. Limitation of Liability
To the extent permitted by law, Clear Therapy is not liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes, restricts, or modifies any guarantee, right, remedy, or liability that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.
12. Events Outside Our Control
We are not responsible for failures or delays caused by circumstances outside our reasonable control, including significant shipping disruptions, natural disasters, severe weather, government actions, industrial disputes, or major transportation or supply-chain disruptions.
This does not limit any rights you may have under applicable Australian law.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
14. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated Terms will take effect from the date they are published on our website. Changes will not retrospectively remove rights that have already arisen from an existing purchase.
15. Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth legislation.
16. Contact Us
If you have any questions about these Terms of Service, please contact us at: