Shipping Policy

Last updated: 21 August 2026

Thank you for shopping with Clear Therapy. This Shipping Policy explains our order processing, delivery timeframes, shipping costs, tracking, and other important delivery information.

Clear Therapy currently ships within Australia only.

1. Order Processing

Orders are typically processed within 1–3 business days before shipment.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times may occasionally be longer during periods of high demand, promotional events, public holidays, or circumstances outside our reasonable control.

2. Delivery Timeframes

Most orders are estimated to arrive within approximately 7–15 business days after dispatch.

Delivery timeframes are estimates rather than guaranteed delivery dates.

Delivery may occasionally take longer due to factors such as:

• Carrier or logistics delays;

• Customs processing;

• Public holidays;

• Severe weather;

• High-demand periods;

• Remote or regional delivery locations; or

• Other circumstances outside our reasonable control.

If your order has not arrived within 20 business days after dispatch, please contact us at support@cleartherapy.shop so we can investigate.

3. Shipping Rates

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Clear Therapy may occasionally offer free shipping, promotional shipping rates, or free shipping above a specified order value. Any applicable conditions will be displayed on our website or at checkout.

4. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow several business days for tracking information to become active or update after receiving your tracking number.

Tracking information and updates are provided by the relevant shipping or logistics provider and may not always appear immediately.

5. Orders Containing Multiple Items

If you purchase multiple products in the same order, your items may occasionally be shipped separately.

As a result, you may receive more than one parcel or your products may arrive on different days.

You will not be charged additional shipping fees solely because Clear Therapy has arranged for an order to be delivered in separate parcels.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact support@cleartherapy.shop as soon as possible.

We will attempt to correct the information where possible, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

7. Delayed, Lost, or Damaged Parcels

If your parcel appears to be significantly delayed, lost, or damaged during delivery, please contact us at support@cleartherapy.shop with your order number and details of the issue.

We will investigate the issue with the relevant fulfilment or delivery provider and work with you to determine an appropriate resolution.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

8. International Shipping

Clear Therapy currently does not ship outside Australia.

Orders requiring delivery to an address outside Australia cannot currently be accepted.

9. Remote and Regional Locations

Some remote or regional Australian locations may experience longer delivery times or limited delivery options.

If we are unable to reasonably arrange delivery to the address provided, we may cancel the affected order and issue a refund.

10. Contact Us

If you have questions about shipping, tracking, or the delivery of your order, please contact:

Clear Therapy
support@cleartherapy.shop